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Job
Description:
The
Computer Systems Support Specialist will perform
all or some of the following Job
description:
-
Under general supervision,
responsible for providing end user
support to internal customers
-
Receive and respond to end user
"help" requests and/or trouble
reports
-
Diagnose, troubleshoot,
identify and resolve hardware
failures and software problems
-
Enter all "help" requests received
into a central database and monitor
requests needing higher level until
resolved
-
Coordinate warranty
repair of equipment when
appropriate
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Responsible for the
lifecycle planning, identification
of funding requirements, formulation
of purchase requests and fielding of
automation and software for users
within the organization
-
Maintain
hardware and software inventory
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May
serve as information system security
officer for area of responsibility
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Other
duties as assigned.
Minimum Requirements / Knowledge /
Skill For Computer Systems Support
Specialist Job
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Demonstrated
analytical and problem solving
skills
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Ability to effectively
communicate with others
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Familiarity
with the Army structure and
organization as it relates to TACOM/NEC/PEO/PM
organizations as well as other
military defense operations is a
plus
-
Familiarity with the use
and integration of Microsoft Office
application suite
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Ability to
obtain and maintain a DoD secret
security clearance with favorable
SSBI.
Minimum Education Requirements /
Certification / Licensure For
Computer Systems Support Specialist
Job
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Two (2) years of college in a
computer field and four (4) to five
(5) years of related
experience
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Desired certifications: Current CompTIA Security+, Network+,
A+, MCP, MCDST, MCTS, or MCITP:
Enterprise Support Technician.
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