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Job Summary:
The
Computer Systems Analysis Associate
Manager is
responsible for successful delivery of
deskside computer services to Company
employees and other personnel.
Job
Description:
The
Computer Systems Analysis Associate
Manager will perform
all or some of the following Job
description:
-
Coordination and execution of
hiring, work force planning, skill
development, performance
assessments, mentoring, merit
planning, recognition and
disciplinary actions
-
Planning for operations skill and
resource needs; provide accurate
future staffing forecasts
-
Accountability for day-to-day
operational schedules and
performance
-
Contribution to the development of
service related strategies
-
Successfully working with other
Service Desk, Server Administration,
Telecommunication and Deskside
managers to identify best practices
and opportunities to leverage
resources across EBS
-
Identifying areas requiring process
improvements, capturing and
disseminating lessons learned and
good business practices
-
Identifying and providing the
necessary training required for the
service team to be successful
-
Demonstrating and embracing Full
Spectrum Leadership behaviors while
providing effective leadership
-
Manage and direct the design,
development, installation,
implementation, research for, and
maintenance of internal data
processing computer systems and
utilities
-
Responsible for coordinating
subordinate employee recruitment,
selection and training, performance
assessment, work assignments,
salary, and recognition/disciplinary
actions
-
Direct the research of internal or
external customers' needs, and
ensure determination of equipment
and software requirements for
solutions to problems by means of
automated systems; development of
customized solutions to
customer/user problems
-
Oversee the establishment of system
parameters and formats; ensurance of
hardware/software compatibility; and
modification of user requirements in
terms of existing and projected
computer capacity and capabilities
-
Ensure analysis of new hardware to
determine its need or application in
the existing or proposed system;
advises on new techniques and
validates estimated costs associated
with new or revised programs and
utilities.
Minimum Requirements / Knowledge /
Skill For Computer Systems Analysis
Associate Manager Job
-
High
level of professional technical
acumen with a wide variety of
operating systems, tools and
technologies (e.g., Microsoft,
Unix/Linux, and Macintosh systems)
illustrated through previous work
experience
-
Proven ability to train, lead and
support successful technical teams
-
Outstanding Management/Leadership
Skills as illustrated through
previous work experience
-
Outstanding verbal and written
communication skills
-
Excellent teaming and interpersonal
skills demonstrated through previous
work experience
-
Proven excellent time management and
organizational skills with attention
to detail in all situations
-
Excellent teaming and interpersonal
skills
-
Ability to obtain appropriate DoD
Security Clearance
-
Operating system experience at an
application level
-
Experience with Remedy for incident
management
-
Professional level desktop
Infrastructure Management experience
-
Professional level desktop
Infrastructure Operations experience
-
Proven ability to effectively manage
programs utilizing program
management processes and tools.
Minimum Education Requirements /
Certification / Licensure For
Computer Systems Analysis Associate
Manager
Job
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