The Computer Support Analyst 1 - School will perform all or some of the following Job description:

• Provide assistance to Lab users on software and hardware (printer, scanner, PC and Mac) use

• Provide assistance to faculty and staff on software questions, printer problems, and minor hardware concerns

• Provide training to faculty, staff and students on a variety of supported software and hardware, both through one-on-one tutorials and in conducting workshops on selected software

• Assist with tasks related to the distribution of computing equipment and the rendering of services related to computing, including inventory and other administrative tasks related computing and media services in the School

• Perform related duties as required.

Minimum Requirements / Knowledge / Skill For Computer Support Analyst 1 - School Job

• Two years of experience in programming or computer support services of a technical nature OR equivalent education/experience
• Demonstrated knowledge of Windows, Word & Excel for Windows, Internet Browsers and email software
• Demonstrated ability to perform work in an independent manner, using professional customer service communication skills
• Ability and desire to work effectively in a multi-cultural and multi-ethnic environment
• Experience with a range of software (e.g., Powerpoint, Excel, Frontpage, SPSS, Library databases, etc)
• Professional demeanor, reliability and ability to learn new programs quickly and independently
• Hardware and software troubleshooting skills
• Experience tutoring or teaching one-on-one or with small groups
• Demonstrated skill in communicating technical information to people from diverse backgrounds in a socially sensitive, friendly, and understandable manner
• Demonstrated skill in independently seeking out needed information from a variety of information sources (on hardware and software issues), including various sites on the Internet.