The Computer Operations Manager is responsible for the overall business operations of the Computer Operations Department. He/She is responsible for ensuring the Computer Operations Department delivers efficient and high quality service in support of the Company's internal departments while maintaining 100% accuracy with all job postings.

Job Description:

The Computer Operations Manager will perform all or some of the following Job description:

• Monitor and manage a 24-hour by 7 days-a-week Computer Operations data center

• Take complete ownership of all activities that occur within Computer Operations

• Establish procedures for maintaining high standards of accuracy, quality, reliability, and safety in Computer Operations

• Evaluate and develop improved techniques to ensure accuracy and on-time postings for all job streams

• Work with internal employees, as required, to answer all questions related to the Episys (Symitar) system

• Directly responsible for implementation and maintenance of all job files on the host system

• Accountable for maintaining all host system parameters

• Oversee all host processing including daily, weekly, monthly and quarterly job streams

• Maintain complete control over all host system parameters, defaults and user setup

• Oversee server backups and system monitoring for all mission critical applications

• Responsible for immediately reporting any critical system failures or downtime to the proper staff and recording the events in the system logs

• Act as main liaison between Company and all 3rd party vendors

• Establish and maintain client/vendor relationships including the RFP process, cost analysis, and vendor recommendation

• Review new Symitar software release notes and distributes to staff as appropriate

• Obtain department input to implement new functionalities in regards to the new software

• Oversee and manage new Symitar software releases to provide a testing and staging environment to ensure a smooth implementation

• Develop and train Computer Operations staff to help them obtain a better knowledge and overall understanding of their job duties

• Provide exceptional leadership and motivation to the Computer Operations staff

• Monitor all system down time and display appropriate information on the Operations bulletin board

• Create new efficiencies through the introduction of best practices

• Continuously seeks new ways of streamlining and fine-tuning all processing performed by Operations to create an error-free environment.