The Service Order Clerical Associate will be responsible for investigating and resolving activities related to service order maintenance. He/She will perform varied functions, including working with customers and Company associates to handle unresolved service requests and manually closing service orders.

Job Description:

The Service Order Clerical Associate will perform all or some of the following Job description:

• Respond to incoming technician messages and phone calls maintaining acceptable response time

• Escalate situations that may affect timely service delivery to Company customers to the appropriate channel, including but not limited to customers, route specialist, capacity coordinator and managers

• Research, prioritize and resolve service issues on outstanding service orders

• Manage NPS Discrepancy screen

• Modify and update service orders (manually closing service orders)

• NPS Management Tickler +30 screen

• NPS Management Tickler screen

• Create service orders (add-ons, corrections)

• Perform miscellaneous duties as assigned.   

• Ability to speak and write in English
• Ability to adhere to all company policies and procedures.