The Clerical Specialist I will be responsible for performing a variety of basic, entry-level clerical support duties that may include receiving visitors, answering and directing telephone calls, maintaining department files, photocopying, processing and distributing incoming and outgoing mail. 

Job Description:

The Clerical Specialist I will perform all or some of the following Job description:

• Serve as a receptionist or backup as needed, providing first point of contact to visitors, clients and vendors

• Greet and assist visitors by providing information or directions, or escorting them to proper location

• Answer incoming telephone calls and either provide information or forward call to the correct individual

• Open, sort and distribute incoming and outgoing mail and facsimiles

• Handle returned mail, research and correct address information

• Compile and photocopy materials, prepare mailings and handouts, assemble and collate binders and packets

• Maintain files requiring classification according to alpha and numeric filing systems

• Operate office machines such as a copier facsimile machine, and telephone system

• Enter basic data to screens, spreadsheets, documents and forms, and produces simple reports

• Maintain general organizational and departmental knowledge so that information provided to callers and visitors is current.   

• Six months experience in a general office or customer service setting
• Knowledge of or ability to quickly learn business software may be required
• Skill to enter and retrieve information using a computer
• Ability to work independently in a fast paced, changing environment
• Familiarity with alphanumeric filing and the ability to sort and file by name and number
• Ability to work with tight schedules and deadlines
• Literacy skills to read and comprehend simple, basic oral and written instructions
• Proven ability to deliver friendly and efficient customer service
• Skill to operate a variety of office machines quickly and efficiently, such as telephone system, facsimile, copier and personal computer
• Human relations skills to work effectively in a teamwork environment with associates from a variety of backgrounds.