The Clerical-Administrative Staff, under general supervision will be responsible for providing clerical and administrative support of Operations management. He/She will compile and maintain records of business transactions and office activities of terminal, performing a variety of clerical duties and utilizing knowledge of office systems and procedures; and maintain positive customer relations in response to calls.

Job Description:

The Clerical-Administrative Staff will perform all or some of the following Job description:

• Copy data and compile records and reports

• Tabulate and post data into computer system

• Record orders for service

• Answer phones and provide customer assistance in response to inquiries

• Refer to appropriate personnel as needed

• May investigate customer complaints

• May adjust complaints

• Receive, count and pay out petty cash

• Prepare, issue, and send out receipts, bills, invoices, statements, and checks

• Maintain office supply inventory

• Order and stock supplies as needed

• Operate office machines, such as typewriter, adding, calculating, and duplicating machines

• Use mainframe computer terminal or personal computer for access to and entry of data

• Open and route incoming mail, answer correspondence, and prepare outgoing mail

• Maintain office files.   

• Basic computer literacy
• Effective organizational and prioritization skills for managing multiple tasks with interruptions from phone calls
• Effective verbal, interpersonal and written communication skills for handling phone inquiries, composing correspondence, dealing with customers and assisting management
• Ability to type with speed and accuracy
• Ability to work varied shifts and days of the week.