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Associate Specialist-Clerical - CSR Job Description

 

 

 

Job Description:

The Associate Specialist-Clerical - CSR will perform all or some of the following Job description:

  • Provide administrative/clerical support to all staff

  • May serve as receptionist and greets office visitors

  • Answer and direct telephone calls

  • Take and distribute phone messages

  • Serve as back up for customer service personnel

  • Maintain a neat working environment in the mailroom

  • Maintain security and control over mailroom equipment

  • Operate and maintain the fax machine, copy machine, printer, and Disc Imaging System

  • Maintain logs

  • Conduct reviews and take appropriate action in reasonable timeframe

  • Ensure all goals are met

  • Maintain confidentiality and security of all case information

  • Perform other duties as may be assigned by management.  

Minimum Requirements / Knowledge / Skill For Associate Specialist-Clerical - CSR Job

  • Solid interpersonal skills and the ability to interact courteously with a variety of people
  • Excellent organizational, written, and verbal communication skills
  • Proficiency with word processing and spreadsheet software, such as Microsoft Word, WordPerfect, Excel, and Lotus 1-2-3
  • Ability to learn software packages quickly
  • Knowledge in the use of general office equipment
  • One year of experience in clerical support, data entry, mail room, or telephone coverage
  • Ability to pass a drug screening and an extensive background check.

Minimum Education Requirements / Certification / Licensure For Associate Specialist-Clerical - CSR Job

  • High School diploma, GED, or equivalent certification.



 

 

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