The Administrative Representative will be responsible for providing a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

Job Description:

The Administrative Representative will perform all or some of the following Job description:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• May assist with or perform customer pick-ups in a safe and courteous manner

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup job-related duties as assigned.

• 18 years old and above

• 6 months of prior customer service, retail, or administrative support experience

• Valid driver's license with no more than two chargeable moving violations or accidents within the last three years

• No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years.