Provide leadership and advice on the creative usage of information technology to effectively and efficient support the achievement of the mission and goals of the organization

Serve as focal point for all IT related matters company-wide

Provide vision and leadership in defining United Way’s IT capabilities

Formulate broad policies and programs for properly managing Company’s information system resources including managing the long range planning and budgeting process for information systems

Establish measurable support requirements for the acquisition of hardware, software and services supplied by vendors and outsource service providers. This includes effectively monitoring supplier/service provider progress in delivering against scope, cost, and schedule commitments, as well as advising of actual or anticipated variances

Develop, maintain and facilitate the implementation of a sound and integrated information technology architecture and roadmap ensuring the
a) Security of all information assets, computers and networks;
b) Selection of the most effective technologies that drive end-user productivity and use; and
c) Adoption of technologies that support organizational business needs

Manage staff for optimum performance

Determine staffing requirements optimizing the mix of in-house versus outsource services

Hire and train new staff

Set employee goals and objectives

Establish and measure achievement of individual and team goals

Develop staff to maximize potential

Provide coaching to develop staff skills and abilities

Establish a culture of accountability whereby staff takes ownership for overcoming obstacles and achieving results

Plan, direct and coordinate the technology department operations. Plan and maintain systems and procedures for operating efficiency

Evaluate current business processes and systems

Plan and implement procedures and systems to maximize operating efficiency

Establish and maintain controls

Formulate department/unit policies and practices

Co-ordinate financial and budget activities for maximum operational efficiency

Facilitate the preparation and analysis of reports and updates

Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels

Responsible for the achievement of department/division/unit productivity and quality goals

Oversee and manage IT vendors and suppliers, and outsource service providers to deliver services against service level agreements

Ensure clear scope of service descriptions and standards

Ensure proper change management protocols

Put in place proper monitoring mechanisms and controls to manage performance and risk

Oversee all aspects of large scale information technology programs through development lifecycle from requirements gathering to use

Establish protocols and standards for requirements planning, gathering and documentation

Establish user testing and quality assurance protocols working in conjunction with business units and quality assurance unit of service providers

Manage programs within schedule and budget constraints

Define resources and schedule for program implementation

Direct and oversee project engineering team and manages conflicts within group

Perform team assessments and evaluations

Efficiently identify and solve project issues

Demonstrate leadership to define requirements for project risk

Ensure the security of Company's information assets is maintained in compliance with all State and Federally mandated requirements

Oversee and manage technology assets working with senior management to determine software and hardware products and equipment that is best suited to support the organization’s needs

Establish hardware device standards

Oversee IT asset purchases and inventory management

Manage software licenses

Assure that program and administrative responsibility to minimize fraud, waste, and abuse are achieved as prescribed in applicable regulations, directives, and other internal control procedures

Perform other duties as assigned.