Confer with other personnel in resolving problems involving procedural and technical matters

Research problems and recommends solutions

Provide resource estimates and progress reports

Provide on-call support on nights and weekends as needed

Ensure security of customer data and applications in all phases of production

Ensure compliance with all applicable policies, rules, and procedures

Provide assistance in resolving hardware and software problems with vendor technical support

Assist with the installation and maintenance of both critical and non-critical software

Implement software and hardware upgrades

Learn procedures to maintain systems software

Assist with the installation and configuration of network file servers and hardware

Monitor and maintain system security

Assist in developing specifications for server hardware purchases

Install, upgrade and configure workstation and software

Investigate, recommend and assist customers with workstation software purchases

Troubleshoots and repair hardware and software for workstations

Troubleshoot and repair configuration problems

Assist with troubleshooting network problems

Provides recovery support for customer data

Document computing support methods and procedures

Update web content received from other staff through the content management system

Review, modify and/or write program code and/or scripts as needed for the website, write documentation of procedures and guidelines for users; and Coordinates live streaming of Foundation events

Assist with managing the schema of Raiser's Edge database components

Monitor the performance of database systems

Write coding and schema for database project