Establish operational strategies

Establish high-level objectives for the department and oversee the cascading of those objectives to managers and their reports

Balance the short-term operational needs with long-term strategic goals

Ensure operational strategies are in line with the organization’s goals including service quality initiatives

Review and approve policies and procedures for the department

Provide guidance to team by communicating vision, strategies, and objectives to line management

Monitor mission critical issues

Direct resource operations

Oversee activities of Assistant Director(s) and other direct reports

Ensure that the resource management function is achieving its goal to balance client project needs and the development needs of employees

Establish performance management and professional development as a priority and ensure that managers and staff are working together on development goals

Oversee the direction of cross-functional teams assigned to projects and services

Responsible for hiring and staffing decisions of direct reports and key positions within the department

Oversee and approve hiring and staffing decisions for the department

Prepare and manage department budgets

Manage to defined business practices, processes, and procedures

Business development and client management

Senior level interface between clients and Emerging Health

Ensure the highest level of customer service and maintain an open line of communication

Collaborate with Client Executives in the management of customer relations

Identify future business opportunities

Supply oversight and accountability on product and service delivery to the client

Plan for future growth and capabilities to ensure the ability to effectively manage potential client business

Collaborate with other department directors, company executives, and key stakeholders, for the coordination and alignment of objectives and functions across multiple functional areas and on corporate-wide workflow and process improvement.