IT Operations Management: Perform overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management

Develop Facility IT&S capital & operating budgets aligned with budget directives

Establish, communicate, monitor, manage and ensure compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)

Coordinate the assignment of resources to IT&S projects, operations, & incidents

Align & monitor the assignment of resources and related financial allocations to Facility programs

Develop plans for the Facility technical environment with Division technical leaders

Identify and coordinate resolution of IT issues at the Facility

Coordinate on-site management of Facility hardware & software

Promote & coordinate the management of compliance issues & projects

Manage information security aspects for the Facility

Develop, coordinate, guide, and execute a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy

Assist in development of Division and Corporate 3-yr IT strategic plans

Build positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure

Represent IT&S on appropriate business committees

Own the facilitation of multi-way communication with key constituents on IT&S matters

Communicate successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO

Cascade all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms

Promote sharing of information through documentation and distribution of best demonstrated practices

Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects

Plan & manage select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader

Manage, monitor & execute the Facility's portfolio of projects

Coordinate and support IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)

Process Engineering: Improvement of Workflow through Technology, Utilization of Technology

Understand the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders

Identify process improvement opportunities & challenge and communicate them to appropriate Division IT leaders for planning & action

Participate in Enterprise, Division, &Facility process improvement initiatives

Educate key constituencies regarding IT governance processes & practices

Communicate & support IT governance processes & practices

Support mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor

Help ensure accountability of IT&S Staff working in the Facility

Recruit, manage, lead, develop & retain IT&S staff in Facility, in alignment with Division organization structure & practices

Adhere to the Code of Conduct and Mission and Value Statements

Assist with other duties as assigned.