The
IT Technician will be
responsible for providing the daily
support functions of the Help Desk along
with the hardware (desktop)
troubleshooting. He/She will perform
duties involving fielding, documenting,
and prioritizing telephone and e-mail
requests from end-users, as well as
troubleshooting hardware and software
issues.
Job
Description:
The
IT Technician will perform
all or some of the following Job
description:
Field
phone and e-mail requests from
end-users. This also includes
providing Level II support for all
open tickets and requests which are
escalated and assigned from Lead IT
Technicians
Troubleshoot hardware and software
problems related to desktop
computers including print servers,
printers, PDA's, video conference
systems/projectors, and peripherals
(zip drives, scanners, etc)
Performs hardware and software
installations at the desktop
Responsible for all new PC
configurations, deployments, and for
redeploying used PCs throughout the
organization
Record, track, and document the Help
Desk request and problem-solving
process, including all successful
and unsuccessful decisions made,
actions taken, and final resolution
Work
on multiple, moderately complex
projects with minimal technical or
managerial guidance.
Minimum Requirements / Knowledge / Skill
For IT Technician Job
3+
years of IT experience, primarily
within the areas of desktop support,
help desk, and hardware
troubleshooting
3+
years of experience with Microsoft
Suite, including Windows 2000, XP
and Office Professional
Working knowledge of basic computer
hardware, including desktop CPU,
laptops, handhelds, laser and dot
matrix printers preferred
Hand-on experience with desktop and
server operating systems, including
Windows XP and MS Office 2000
