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Job
Description:
The IT
Manager will perform
all or some of the following Job
description:
-
Provide
Service Level Management Support
Services
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Provide on-site strategic project
management support services
-
Provide other duties as assigned
-
Interview and document customer IT
practices and develop business case
analysis, Service Level Agreements
as required
-
Track
and manage project status, project
metrics, service metrics and other
performance indicators to the
customers and senior management
-
Verify business case analysis is
accurate and coordinate with
appropriate offices on any
discrepancies before analysis is
submitted
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Develop processes and procedures to
enable gains in efficiencies in
service delivery, provide quality
customer service, and ensure
programs align with strategic
direction and requirements.
Minimum Requirements / Knowledge /
Skill For IT Manager Job
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7+
years experience in process
management and/or IT operations
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4+
years using Microsoft Office
especially Excel and Word
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Experience in MS Project and other
project management tools and
processes
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Excellent communication and
interpersonal skills including
training delivery and interfacing at
all management levels
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Ability to perform data and trend
analysis and formulate actions
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Ability to operate independently
with minimal direction and to meet
deadlines
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Ability to occasionally work
non-standard hours if required to
complete assigned task
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Ability to work in a team
environment.
Minimum Education Requirements /
Certification / Licensure For IT Manager Job
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Bachelors Degree Desired.
Find More IT - Information Technology - Job Descriptions Here
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