The IT Business Manager - IT Resource Manager will be responsible for driving the IT organization's workforce planning efforts, inclusive of location strategy and sourcing strategy, partnering with Shared Services Resource Management and HR. He/She will drive strategy, define requirements and be the IT subject matter expert for the IT Career Path Framework and the IT College Recruiting Program; foster their maturity within the IT organization.

Job Description:

• Workforce Strategy and Supporting Analytics

• Understand both short and long term business strategy and work force implications in terms of required talent, as well as the range of viable economic, business and labor market scenarios that impact talent priorities

• Collaborate with the IT Senior Leadership, HR and the Shared Services Resource Management team: Build out the required number, quality, location, cost and time frame to have enough (but not excessive) capabilities to meet business targets. Deliverables include (but are not limited to) a location strategy and a sourcing / off-shoring strategy; Project headcounts and costs and leveraging historical employee data to identify key issues for roles, competencies, locations, career levels, etc.; Identify and prioritize gaps between talent demand and both current and projected talent supply, considering various economic, business and labor market conditions; Define a targeted strategy to address talent gaps that considers all aspects of the employment "life cycle" including attraction, engagement, performance, development, succession, retention and transition out of the organization, with measureable action plans to track progress

• Define requirements and identify relevant people metrics that measure performance and effectiveness of the IT business and IT managers

• Collaborating with HR, analyze, diagnose and present progress against metric targets, and then support the IT Senior Leadership team to create and track resulting actions

• Deliver requirements to build upon the technology infrastructure so that it delivers information and knowledge that supports the IT's human capital / workforce strategy

• Drive consistency in human capital information/metrics reporting across all IT departments as well as ensure alignment between IT and other corporate entities; feed requirements into central reporting function

• Seek and provide ongoing knowledge/best practices sharing when relevant or required to optimize IT decision making and value creation

• Establish a communication feedback program with all relevant stakeholders

• Seek ongoing efficiencies and provide recommendations to enhance IT workforce management

• Raise awareness /educate IT departments and other key stakeholders on IT workforce management processes, tools and value proposition; support IT workforce management communication needs

• Steer the completion of the development of the IT Career Path Framework; own and be accountable for its ongoing maintenance and evolution so that it continuously meets the objective of advancing employees' ability to manage their careers at the Organization

• Develop the strategy and define the requirements for an IT College Recruiting Program; partner with HR to execute against the strategy

• Administer the IT College Recruiting program, with responsibilities that include (but not limited to): Manage the matching process of program participants to IT rotation opportunities; Define training requirements and monitor program participants compliance to those requirements;Plan / schedule culture building and networking events for program participants; Design, develop and implement IT-specific programs that improve employee engagement.

• 7+ years' experience in financial services technology resource management
• Proven ability to lead and influence top company leaders through communication and data
• Recognize relevant data and determine supporting data required to further explore a question or situation
• Strong business acumen and ability to form an opinion based on both human capital metrics and data about the business
• Advanced critical thinking and problem solving skills; excellent judgment; ability to read and interpret data
• Demonstrate personal and professional integrity at all times - ability to maintain confidentiality
• Client management: Tactful, resolute and committed to providing excellent customer service
• Ability to plan and organize self and work in order to achieve objectives and targets
• Ability to deliver outcomes and to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strive to meet and exceed the expectations of customers
• Forward thinking: Flexible approach to change, ability to work effectively in a variety of situations, seek improvements and look to the future
• Superior written and presentational skills; ability to clearly communicate complex messages to a variety of audiences including senior management and the Board
• Confidence and gravitas to influence and challenge at executive / board level
• Thorough understanding of information technology and its application to business issues
• Conversant with current technologies and trends relevant to the business of the Organization
• Sufficient knowledge to use experts appropriately and act at an 'intelligent customer'
• Ability to work effectively with colleagues, managers, suppliers and stakeholders
• Understanding of the importance of developing effective partnership relationships with key suppliers.
 

• Bachelor's degree or equivalent
• MBA strongly preferred.