Define and document/communicate business requirements

Develop and document medium to high complexity business workflows

Analyze scope and resolution of medium to large size Operations Management (OM) and development requests

Provide clear description of problems / issues for medium to high complexity problems

Present options for problem resolution

Contribute in developing organizational functional knowledge
Demonstrate subject matter expertise in his/her chosen functional / application area

Assist in estimation of small to medium size work effort

Establish and manage overall project plans for small to medium size efforts

Anticipate customer needs and proactively develops solutions to meet them

Serve as a key resource on complex and/or critical issues

Solve complex problems and develop innovative solutions

Perform complex conceptual analyses

Review work performed by others and provide recommendations for improvement

Forecast and plan resource requirements

Authorize deviations from standards

May lead functional or segment teams or projects

Work with business and technical teams to define business needs and perform business application operations and support

Predict emerging customer needs and develop innovative solutions to meet them

Gather and document business requirements

Translate business requirements in functional requirements

Work with Software TPA to define business needs and operational support issues

Create and Maintain user documentation

Perform Operational processing functions

Support Client application/processing issues

Participate in the development of business strategy

Coordinate and interact with appropriate Clients on defect, changes, issues and enhancements that may impact development, data, workflow and/or functionality

Conduct data analysis

Assist with creating and executing test plans.